The OrenburgShal company is a responsible supplier of top-quality products. We always aim to meet our clients' expectations and try to find a solution in any difficult situation that might occur. If you are not totally pleased and the ordered product is not to your liking – do not worry, you will be able to return the purchased items. After receiving the item, you have 7 days to return it.
We know this. So if, for some magical reason, you are not satisfied with our shawl, you have the right to return it within one week.
We guarantee that you'll get your money back
We can give 100% guarantee that we will return the money in full if the ordered shawl doesn't suit you for some reason.
If you still have questions about the returns, feel free to ask our managers:8 800 505 70 95
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We also like to get letters, and we try to answer your questions as quickly as possible.
You have to comply with a number of conditions so that we are able to accept your return:
- 7 days is the maximum amount of time that passed from the date of purchase
- The product was not used
- The presence of the following: the product's labels, product's packaging and payment documents (purchase receipt, consignment note, courier receipt, etc.).
- Otherwise the store has the right to refuse your return.
You can exchange the product or simply return it and get your money back. The reasons for the return are listed below.
- The product is complete, without any defects
- The Buyer is not satisfied with the shade of color or some other properties of the item that can serve as a valid reason for the return of the goods. (For example, you ordered a light blue stole, and you got a dark blue one, or you found the goods to be too prickly).
When returning or exchanging proper-quality goods, the transportation costs shall be borne by the Buyer. That is, you will need to pay the postal fee for the package to reach our post office.
- The goods are not complete
- The product has a defect or it differs from its image posted on the website significantly.
- When returning the improper-quality goods (the presence of a significant discrepancy - a defect or fundamental difference in color), the transport costs associated with sending the goods back shall be borne by the Store.
Once the returned goods have arrived at our office, we will refund your money in one of the possible ways:
Transfer it to the bank card of your choice
What we need: bank card number; name of cardholder
Transfer to the bank account of a legal entity
What we need: BIC, account number, name of account holder
Topping up mobile phone balance
What we need: Phone number, name/last name
Transfer to e-wallet (Yandex.Money, Qiwi wallet
What we need: E-wallet number, name/last name
Please note that when choosing a courier delivery you always have the opportunity to refuse the order immediately - in this case you will not bear any financial responsibility.
We are sure about the quality of our products and the professionalism of our employees, and we always strive to meet our customers' needs, so even if there is an unpleasant situation, you don't have to worry - together we will always find a solution.